Frequently Asked Questions

The questions below are the ones we hear most often. If yours is not here, the documentation goes into more detail, and the contact page reaches a person on the team.

Getting started

What is Acme?

Acme is an AI workspace for everyday work. You describe a job in plain words, and the assistant helps you plan it, draft it and check it. Projects remember your voice and your facts, so you do not repeat them in every request. A good first read is the assistant page; the documentation explains how workspaces, projects and conversations fit together.

Do I need an account?

Not to try it. The first messages work with no sign-up and no card, and the conversation lives in the browser you started it in. An account keeps your projects across devices and lets you invite a team.

Which languages does it support?

Write in any language and the assistant answers in it. The interface is available in more than forty languages, and you can switch between them from the language picker.

How do I write a good first request?

Put four things in the first message:

• what the result is for and who will read it
• what it must include, and what it must not
• how long it should be
• an example of the tone you want, if you have one

“Write an email” gets a generic email. “Write a two-paragraph email to existing customers announcing that we close at 4 pm on Fridays from next month, friendly, no apologies” gets one you can send.

The first project guide walks through a full example.

Plans & billing

Is it free?

Yes, within a daily limit. Text work — answers, drafts, plans and summaries — is free with no sign-up and no card. Images and the strongest models need a plan. The current prices are on the pricing page.

What does a plan add?

Two things: images and visuals in the same window, and the strongest AI models. An image takes about 30 seconds on a plan. Everything else, including workflows, is already in the free tier.

Should I pick weekly or monthly?

Weekly is $8 for 7 days, the cheaper way to try images on a real project. Monthly is $19 for 30 days, which works out at about half the weekly rate, and it lets you invite up to five people.

How do I cancel, and which currency am I charged in?

Cancel from Workspace → Billing at any time. A plan renews until you cancel it, and cancelling leaves the rest of the paid period in place; after that the workspace returns to the free tier. Checkout shows the final amount in your local currency before you pay.

Your data & privacy

Is my data used to train AI models?

No. What you add to Acme is used only to do the work you asked for: answering your requests, keeping your projects and showing you your history. It stays in your workspace, and we do not sell it. The terms say the same in legal wording.

Can I export or delete my work?

Yes, at any time. You can export or delete a project, and you can delete your account. Deleting a project removes its conversations, files and profile with it, so export first if you may need them later.

Who can see my conversations?

Only you, until you share them. A conversation or a project becomes visible to teammates when you share it or when they are members of a workspace with access to that project. A private project is visible only to the members you invite. Shared content is never shown to people outside the workspace.

Can I use the results commercially?

Yes. What Acme produces for you is yours to use. You are responsible for having the rights to anything you upload, such as logos and photos, and for checking the result before you publish it.

Working with the assistant

Can I upload my own files?

Yes. Use the paper-clip next to the message box to attach documents and images, or paste a link and ask the assistant to read the page. Files stay in the project they were added to.

How do I stop repeating my tone and preferences?

Fill in the project profile once, and add rules as you go. The profile describes who you are and how you sound; rules are the specific corrections, such as “no exclamation marks” or “prices with the currency sign first”. When you say “shorter” or “no emoji”, Acme offers to save it as a rule, and the next draft already follows it.

Keep the list to five or ten rules that can be checked. “Keep subject lines under 50 characters” works; “be nicer” does not. More in Rules.

Where does an answer come from?

When the assistant searched the web, the answer carries numbered source chips. Open one to see the page it came from.

What if a result is wrong?

Say what is wrong and ask again; the assistant keeps the context of the conversation. The assistant can be wrong and sound certain, so check names, numbers, prices and dates against the source before you rely on them. For legal, medical or financial decisions, treat an answer as a starting point and ask a qualified person.

Teams & sharing

Can I work with a team?

Yes. Invite people from Workspace → Members, enter their email addresses and pick a role. Everyone in a project sees the same profile, rules and workflows, so the voice stays consistent whoever asks the assistant. The monthly plan includes up to five people; free and weekly plans have one seat.

What can each role do?

There are four roles. Owners and admins manage members, and only the owner manages billing. Editors have full access to conversations, profiles and workflows but not to members or billing. Viewers can read and comment, and they can run workflows. The full table is in Team and permissions.

Can I keep a project private?

Yes. Open the project settings and choose Only invited members. Owners and admins always see every project.

Can I show a result to someone outside the workspace?

Shared conversations are visible to members only. To show a result to someone else, export it as a document or copy the text.

Workflows

What is a workflow?

A job you do more than once, written down so the assistant can do the slow parts. You supply a brief, Acme proposes the steps, and each step returns something you can use: a plan, a draft, a checklist or, on a paid plan, a visual. The workflows page explains it in plain words.

Do I need to write prompts?

No. You describe the job in ordinary sentences, and Acme turns them into steps. If a result is off, say what to change in the same plain words.

Can I reuse a workflow in another project?

Yes. A workflow can be copied into any project you have access to. It then reads that project’s profile, so the same steps produce results in the other project’s voice.

Will a workflow send anything on its own?

No. The last step is always yours: you check the facts, then copy, export or send the result yourself. Integrations can announce a finished workflow in Slack or export a plan to a calendar, as described in the integrations guide.